Online Product Registration
Product Registration - Click Here to Register Your ROHO Product
Sleepmatterzzz Pillow Warranty
ROHO, Inc. Limited Warranty
WHAT IS COVERED?
ROHO, Inc. covers any defects in materials or workmanship of the product. Any substitutions of supplied components will void the warranty.
FOR HOW LONG?
24 Months for AIRHAWK Pro Truck, AIRHAWK Motorcycle, and AIRHAWK Aviation cushions, 12 Months for AIRHAWK Truck Seat Cushion, and LTV cushions, and 6 Months for all covers from the date the ROHO Shape Fitting Technology Cushioning Product was originally purchased as a new cushion, no matter who is the present owner.
WHAT WE WILL DO.
Within a reasonable amount of time after you return the product to us, we will repair or replace any defect in material and workmanship and ship it back to you, all free of charge.
WHAT WE WILL NOT DO.
We will not repair a product free of charge if it has been misused, damaged by an accident, or damaged from "an act of Nature", e.g., flood, tornado, earthquake, fire.
WHAT THE CUSTOMER MUST DO.
Within the U.S.A., the customer must contact ROHO, Inc. to obtain a Return Authorization Number and a completed Return Authorization Form must be included with the product when returned. The Return Authorization Form can be obtained from our website at www.therohogroup.com or by contacting Customer Support at 1-800-851-3449 toll free. Outside the U.S.A., contact the dealer you purchased your product from or contact ROHO International Customer Support at 1-618-277-9150 for a Distributor in your area.
Failure to submit a Return Authorization Form may result in the product being returned without evaluation or repair.
QUESTIONS?
Call our Customer Support Department toll free from the U.S.A. at 1-800-851-3449. Outside of U.S.A. call your distributor or the ROHO Customer Support Department at 1-618-277-9150
DISCLAIMER
Any implied warranties, including the MERCHANTABILITY and FITNESS FOR A PARTICULAR PURPOSE are also limited to the period of time specified above from the date of original purchase and any action for a breach of such warranties or any express warranties herein must be commenced within this time. ROHO, Inc, shall not be responsible for any incidental or consequential damages with respect or otherwise. ROHO, Inc. will not be responsible for the results of careless handling, unreasonable or improper use of this product.
YOUR RIGHTS-AND THE EFFECT OF THIS WARRANTY UPON THEM
This warranty restricts the duration of all implied warranties as noted above and limits or excludes recovery for incidental or consequential damages. Some jurisdictions do not allow limitations on how long implied warranties will last and some jurisdictions do not allow the exclusion or limitation of consequential or incidental damages, so those provisions may not apply to you. While this warranty gives you specific legal rights, you may also have other rights which vary from jurisdiction to jurisdiction.